Privacy
Your data belongs to you. Always.
What follows is the entire privacy architecture of Calm AI Therapy, in plain English. No legal smoke. No buried terms.
What we never do
- We do not train AI models on your conversations.
- We do not sell your data, ever.
- We do not share your data with advertisers.
- We do not surveil you between sessions.
- We do not share your data with employers, insurers, or family members.
What we do
We store your sessions in encrypted form, scoped to your account, with strict access control. We use OpenAI's API to generate responses. OpenAI does not train on data sent through its API. We use ElevenLabs for voice mode. Voice transcripts are routed through their conversational AI agent and stored in your account.
You can delete everything in one click from Settings. When you delete, the data is gone — not soft-deleted, not archived. Gone. A download of your record is on the way; until it ships we will not claim it here.
Where data lives
Sessions live in our PostgreSQL database, encrypted at rest. Region selection is respected — EU users have data in EU regions; users in other regions can request the same. We are pursuing certifications consistent with HIPAA and GDPR data principles and intend to publish our subprocessor list quarterly.
The crisis exception
The single exception: if the system detects language indicating immediate self-harm or danger, we may surface verified crisis resources for your region and, if you have opted in, contact your designated crisis contact. We do not contact authorities. We do not break encryption. The exception is human-readable, not a back door.
Why we are built this way
There is no investor here expecting a return on your attention. Nothing in this product is measured on time-on-app, and nothing is designed to make leaving feel bad. Chat is free because the point is that you can use it when you need it, and the parts that cost us money per minute are the only parts we ask you to cover.
Terms of use, in short
Calm AI Therapy is not a replacement for clinical care. If you are in immediate danger, call your local emergency number. By using Calm AI Therapy you agree not to attempt to misuse it for harm to yourself or others. We reserve the right to terminate accounts engaged in clear abuse. That's it.